Glad you asked...
When dealing with difficult people one can take the opportunity to develop patience. It is important to note that dealing with difficult or mean spirited people doesn't mean that one has to become difficult or mean spirited also. If action is going to be taken at some point then whoever is dealing with the mean spirited person should keep a daily log recording all of the mean persons indiscretions. Being as thorough as possible can save lots of time and embarrassment later on.

